FoSCoS Login Issues & How to Resolve Them Quickly

FoSCoS is an online platform created by FSSAI for food business registration, licensing approval, and regulatory compliance. The introduction of FoSCoS has made food safety procedures more efficient resulting in less complexity for businesses to follow FSSAI requirements.

Users frequently face login issues on FoSCoS, preventing them from managing their compliance tasks efficiently. This guide helps users understand common FoSCoS login issues and provides solutions to ensure uninterrupted food safety compliance.

Common FoSCoS Login Issues and Their Fixes

1. Incorrect Username or Password

Incorrect entry of username or password stands as the main cause that leads to login failure on the FoSCoS portal. Login failures often result from typographical errors, forgotten passwords, or case-sensitive mismatches in usernames and passwords. The strict login rules enforced by the system will deny access to your account when you make any slight error while entering your user information.

Solution:

• Double-check your username and password for typos.

• Ensure the Caps Lock key is off, as passwords are case-sensitive.

• If you forgot your password, use the ‘Forgot Password’ option to reset it.

2. Forgot Username or Password

It becomes annoying to forget your password and username when you desperately need FoSCoS login access for compliance tasks. Incorrect credentials prevent access to essential FSSAI tasks such as registration, licensing, and renewal. You can easily recover your account access through following the correct recovery steps.

Solution:

• Click on the ‘Forgot Password’ link on the login page.

• Enter your registered email ID or mobile number to receive a reset link.

• Follow the instructions in the email or SMS to create a new password.

• If you have forgotten your username, check your email for previous FoSCoS registration confirmations, which may contain your login details.

3. Account Locked Due to Multiple Failed Attempts

FoSCoS accounts are secured with protocols designed to prevent unauthorized access. The system will lock your account for a period when multiple failed log-in attempts occur to protect it from potential hacking threats or suspect activities. The lockout system stops unauthorized users from entering platforms by forcing password entry multiple times without success.

Solution:

• Wait for 15-30 minutes and try logging in again.

• Reset your password using the ‘Forgot Password’ option.

• If the issue persists, contact FoSCoS support for account recovery.

4. Server Downtime or Technical Glitches

The FoSCoS portal experiences technical problems when numerous users concurrently use its system. Such conditions result in delayed system responses and blocked access or complete website shutdown periods. The platform experiences performance interruptions when maintenance occurs or when servers encounter unexpected crashes. The same issue happens with software updates and regular system maintenance tasks.

Solution:

• Check if the FoSCoS website is down by visiting foscos.fssai.gov.in.

• Clear your browser cache and cookies and try again.

• Try logging in from a different browser (e.g., Chrome, Firefox, Edge) or another device.

• If it’s a server issue, wait for some time and try again later.

5. Browser Compatibility Issues

The FoSCoS portal operates with current browser software while developers aim to deliver steady updates for new functionalities along with security improvements. When using a browser version that is not up-to-date you might experience login problems and subpar user experience because the portal does not support all of its latest features. Users of outdated browsers might experience two issues: the portal displays incorrectly and several features refuse to operate properly.

Solution:

• Use an updated version of Google Chrome, Mozilla Firefox, or Microsoft Edge.

• Disable browser extensions that might interfere with login.

• Try accessing the portal in Incognito Mode.

6. Slow or Unstable Internet Connection

Web portal users experience login issues and timeouts and experience incomplete page loading when they have either a slow or unstable internet connection while trying to access the FoSCoS portal. Large files and sophisticated web features will not load properly due to the need for strong and fast connection speeds. Your ability to access FSSAI registration as well as licensing and compliance becomes restricted when your internet connection strength drops.

Solution:

• Check your internet connection speed.

• Restart your router or switch to a different network.

• Avoid using public or unsecured Wi-Fi networks, as they may cause connection issues.

7. Incorrect Captcha Entry

The FoSCoS portal enforces captcha verification procedures to verify human users attempted to log in rather than automated bots. These captchas frequently create reading obstacles through their warped or superimposed characters. You will be blocked from accessing the portal when you enter the captcha code incorrectly even if your entered username and password match the system.

Solution:

• Carefully type the captcha code exactly as shown.

• If the captcha is unclear, refresh the page to generate a new one.

8. Expired FSSAI License Leading to Login Issues

Users with an expired or inactive FSSAI license may face restrictions on certain portal functions but can still log in. The FoSCoS platform demands an existing and valid FSSAI license for users to perform essential activities which encompass account registration and licensing in addition to compliance checks and document submission. Your FSSAI license status determines your portal access through the portal since it validates any actions which need a current license.

Solution:

• Check your license validity and renew it if necessary.

• Contact FoSCoS customer support for assistance.

9. Unverified Email or Mobile Number

Users must verify their email address and mobile number at registration for FoSCoS to ensure proper contact during important updates and verification processes and compliance sendings. Undisclosed email and mobile number verification will result in login restrictions that block access to your account along with tasks like license renewal and compliance submissions.

Solution:

• Check your email inbox and SMS for a verification link or OTP.

• If you haven’t received any verification message, request a resend verification link option.

10. Session Timeout Due to Inactivity

A built-in session timeout protection system in FoSCoS protects user accounts against unauthorized access. System logging out occurs when no account activity happens for specific periods for security purposes. The session timeout feature protects sensitive data but may disrupt users if they remain inactive for a long period.

Solution:

• Avoid long periods of inactivity while logged into your account.

• If you are logged out, refresh the page and log in again.

How to Contact FoSCoS Support for Login Issues

If you have tried all the solutions and still cannot log in, you should contact FoSCoS support for assistance.

FoSCoS Helpdesk Contact Details:

• FoSCoS Official Website: foscos.fssai.gov.in

• Email Support: helpdesk-foscos@fssai.gov.in

• Customer Care Number: 1800-112-100 (Toll-Free)

• Live Chat Support: Available on the FoSCoS website

Conclusion

Accessing the FoSCoS login page can be frustrating, as users rely on the system for license renewals and compliance submissions. Simple solutions address most problems during FoSCOs login and include password resets and testing of internet connection stability alongside updated browser usage. Contact FoSCoS support for immediate help when your problem continues to exist according to The Legal Dost.

Following simple troubleshooting steps can help ensure uninterrupted access to FoSCoS and compliance with FSSAI regulations. The Legal Dost provides legal assistance for all your needs connected to FSSAI registration and compliance processes.